Return & Refund Policy

Return & Refund Policy

At HerOneDay, customer satisfaction is important to us. We want you to feel confident when shopping with us.

1. 90-Day Return Policy

We offer a 90-day return period. You may request a return within 90 days of receiving your order.

To be eligible for a return:

  • Items must be unused and unworn.

  • Items must be in their original condition.

  • Original tags and packaging should be included where applicable.

  • Proof of purchase or order number must be provided.

2. How to Request a Return

To start a return, please email our customer service team:

Email: SZJGWL123@163.com

Please include:

  • Your order number

  • The product you wish to return

  • The reason for your return

  • Photos of the product, if applicable

Our customer service team will review your request and provide the return instructions and return address.

Please do not send items back without receiving return instructions from us.

3. Return Shipping Costs

For returns due to personal preference, incorrect size selection, or a change of mind, the customer is responsible for the return shipping costs.

If an item arrives damaged, defective, or incorrect due to our error, HerOneDay will cover the reasonable return shipping costs or provide an appropriate solution.

4. Refund Processing

Once we receive and inspect your returned item, we will notify you of the refund approval or rejection.

Approved refunds will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to complete the refund.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Include your order number and clear photos of the item so that we can assist you.

6. Exchanges

If you need a different size or product, please contact our customer service team. Exchanges are subject to product availability.

7. Non-Returnable Items

Certain products may be excluded from returns where permitted by applicable law. Any such exclusions will be clearly communicated before purchase.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

8. Return Address

For return requests, please contact:

Email: SZJGWL123@163.com

Our customer service team will provide the appropriate return address and instructions after reviewing your request.

9. Contact Us

For all return and refund inquiries:

Email: SZJGWL123@163.com

Website: https://HerOneDay.com